Writing Pad Privacy Policy

Welcome to Writing Pad. This Privacy Statement explains how Writing Pad, Inc., the proprietor and operator of writingpad.com, gathers, utilizes, and disseminates your personal data when you visit or make use of our website located at writingpad.com.

By accessing or engaging with our website, you confirm that you have read, comprehended, and consent to our gathering, retention, utilization, and disclosure of your personal information in accordance with this Privacy Statement and our Terms of Service.

What data do we collect?

We collect or receive personal information for purposes connected with our business operations which includes subscribing to our mailing list, creating an account, purchasing a product, or replying to a survey. Types of information captured can include contact information such as first and last name, email, phone number, location, writing background, credit card number (only last four digits are kept after transaction) or billing address.

We also collect information through cookies.

We use a digital shopping cart to enable you to purchase classes, events & other services online. To ensure that it works properly and securely, we need to be able to see your IP address, device type, web traffic patterns, general location, time spent on a given page and links you click on. We do this through small files (cookies) that store information and customize your experience. Our site uses these cookies:

• Visitor ID: This is an identifier that is stored when you visit our site. This is used to associate you with your shopping cart so that we can remember what is in your cart even if you don’t log in to our website. This also enables us to send abandoned cart emails to help you remember about your cart. Personally identifiable data is not included.

• Login Session ID: This is an identifier that is stored when you log in used to validate that you are authenticated. Personally identifiable data is not included.

• Cart Session ID: This is a cookie that identifies your shopping cart and helps us associate you with your shopping cart. This is so that we can remember what’s in your cart.
  
• CSRF cookies: This is part of a security mechanism that protects you and our website from malicious activity.
  
• Cookie consent: Your preferences for accepting or declining cookies on our website are saved as cookies to ensure your choices are remembered during your subsequent visits.

Third party cookies:

Our site uses various kinds of third-party cookies for marketing research. These may include:

• Google Analytics: We use Google Analytics to gather information about site use. Personally identifiable data is not included. You can view the Google Privacy Policy here: https://policies.google.com/privacy
• Cloudflare: We use Cloudflare to ensure the smooth operation and security of our website. They place cookies to differentiate users, but no personally identifiable data is included.
• Tawk: This enables our chat service so that you can ask for help anytime right from our website. The Tawk service stores basic personal information such as your name and email so that we can properly assist you. This information is only stored when you submit the chat form, otherwise no information is collected by this service. The stored information is neither shared nor sold to other third-party services.
• Vimeo: Vimeo is a video player that we use to share some of our videos/recordings. Vimeo stores cookie information when its video player is used but it does not collect any personal information.
• Active Campaign: Active Campaign is a customer relationship management tool that we also use to send email campaigns. Our campaign emails suggest new courses that you can take. Basic personal information such as names, email, phone number and your class history is stored in Active Campaign but this data is not shared or sold to other third-party services.

How we use your information

We share data internally to provide high-quality customer service, customize our communications with you, process your purchases, provide security and spam protection and improve your user experience. The email address you provide when you purchase a class or event is used to send you information and reminders related to your purchase. If you purchase a class or event on our website or add our name to our email list, we will send you updates and discounts for upcoming classes, events, and services as well as writing tips and alumni successes. If you want to unsubscribe from marketing emails, there is an unsubscribe link included at the bottom of each email.